Shipping and return
GarmentProject.com sends all our package with track & Trace number - so it is easy to trace your package. We offer free shipping on all EU orders above €150.
How to shop on GarmentProject.com
- Find the desired styles and add them to your basket
- Accept our terms
- Fill in your data
- Choose shipping/Payment
You may return items purchased on garment project.com within 14 days after the parcel has arrived at the access point. Garment Project doesn't refund your return costs. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.
Extended return policy for Christmas on gifts bought between 01 December and 24 December. Customers have the right to return any unused product purchased between these dates until the 24th of the following January.
Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
If you wish to exchange your order, you must fill out the return formula with new size/colour.
If you need to return or exchange your order, you can create your return HERE and you will then receive your return shipping label.
We cannot pick up a return package at a nearby parcel shop or post office, so it will automatically be sent back to you unclaimed.
Still have questions? Don't hesitate to contact our customer service mail: firstname.lastname@example.org
We accept payment with Dankort, Visa, Mastercard, Maestro, JCB and Diners Club. We do not deduct the amount until the product is shipped. In the case of a custom-made item, the payment will be deducted when fulfilment of the order commences. If you have ordered multiple products and one of the products is on back order, we do not deduct payment for the product on back order until it is shipped. The price of shipping is added to the listed price. You choose the form of shipping at the end of the payment process. A payment fee may be charged, depending on the chosen form of payment.
Products will be delivered within 3-5 business days in the EU and 3-10 business days outside of the EU following your purchase. Delivery will be handled by either GLS or UPS.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.